Data Protection
Privacy Policy
Introduction
With the following privacy policy, we would like to inform you about which of your personal data (hereinafter also referred to as "data") we process, for what purposes, and to what extent. This privacy policy applies to all processing of personal data carried out by us, both in the context of providing our services and, in particular, on our websites, on mobile devices, and within external online presences, such as our social media profiles (hereinafter collectively referred to as "Online Offer").
The terms used are not gender-specific. Cologne, April 01, 2026
Table of Contents
- Introduction
- Controller
- Overview of Processing
- Contact for the Data Protection Officer
- Relevant Legal Bases
- Security Measures
- Transmission and Disclosure of Personal Data
- Data Processing in Third Countries
- Use of Cookies
- Commercial and Business Services
- Payment Service Providers
- Credit Assessment
- Provision of Online Services and Web Hosting
- Contact
- Newsletters and Electronic Notifications
- Web Analysis, Monitoring, and Optimization
- Online Marketing
- Presence in Social Networks (Social Media)
- Plugins and Embedded Functions and Content
- Deletion of Data
- Changes and Updates to the Privacy Policy
- Rights of Data Subjects
- Definitions of Terms
Controller
Managing Director:Ernst Jan Rolloos / White Label Pharma GmbH Hohenzollernring 38-40, 50672 Cologne GermanyEmail address: info@white-label-pharma.euTelephone: +49 171 8162418 [Legal Notice/Impressum]
Contact for the Data Protection Officer
Miriam Gueth / White Label Pharma GmbH Hohenzollernring 38-40, 50672 Cologne, Germany
Overview of Processing
The following overview summarizes the types of data processed and the purposes of their processing and refers to the data subjects.
Types of Data Processed
- Inventory data (e.g., names, addresses).
- Content data (e.g., entries in online forms).
- Contact information (e.g., email, telephone numbers).
- Meta/communication data (e.g., device information, IP addresses).
- Usage data (e.g., websites visited, interest in content, access times).
- Location data (information on the geographical position of a device or a person).
- Contract data (e.g., subject matter of the contract, duration, customer category).
- Payment data (e.g., bank details, invoices, payment history).
Categories of Data Subjects
- Business and contractual partners.
- Interested parties.
- Communication partners.
- Customers.
- Users (e.g., website visitors, users of online services).
Purposes of Processing
- Assessment of creditworthiness and credit capacity.
- Provision of our online services and user experience.
- Evaluation of visit actions.
- Office and organizational procedures.
- Cross-device tracking (cross-device processing of user data for marketing purposes).
- Direct marketing (e.g., by email or post).
- Interest-based and behavior-oriented marketing.
- Contact requests and communication.
- Conversion measurement (measuring the effectiveness of marketing measures).
- Profiling (creating user profiles).
- Remarketing.
- Reach measurement (e.g., access statistics, recognition of returning visitors).
- Security measures.
- Tracking (e.g., interest/behavioral profiling, use of cookies).
- Provision of contractual services and customer service.
- Administration and response to inquiries.
- Targeting (determination of target groups relevant for marketing purposes or other output of content).
Automated Decisions on a Case-by-Case Basis
- Credit information (decision based on a credit check).
Relevant Legal Bases
In the following, we share the legal bases of the General Data Protection Regulation (GDPR) on the basis of which we process personal data. Please note that in addition to the provisions of the GDPR, national data protection regulations in your or our country of residence and domicile may apply. Should more specific legal bases be relevant in individual cases, we will inform you of this in the privacy policy.
- Consent (Art. 6 (1) (a) GDPR) – The data subject has given consent to the processing of their personal data for one or more specific purposes.
- Performance of a contract and prior requests (Art. 6 (1) (b) GDPR) – Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
- Legal obligation (Art. 6 (1) (c) GDPR) – Processing is necessary for compliance with a legal obligation to which the controller is subject.
- Legitimate interests (Art. 6 (1) (f) GDPR) – Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.
Security Measures
We take appropriate technical and organizational measures in accordance with legal requirements, taking into account the state of the art, implementation costs, and the nature, scope, circumstances, and purposes of processing, as well as the varying likelihood and severity of the threat to the rights and freedoms of natural persons, to ensure a level of protection appropriate to the risk.
The measures include, in particular, securing the confidentiality, integrity, and availability of data by controlling physical and electronic access to the data, as well as access, input, transmission, ensuring availability, and data separation. Furthermore, we have established procedures to ensure the exercise of data subject rights, the deletion of data, and the response to data compromises. In addition, we consider the protection of personal data as early as the development or selection of hardware, software, and procedures in accordance with the principle of data protection by design and by default.
SSL Encryption (https): To protect your data transmitted via our online offer, we use SSL encryption. You can recognize such encrypted connections by the prefix https:// in the address bar of your browser.
Transmission and Disclosure of Personal Data
In the course of our processing of personal data, it may happen that the data is transmitted to other bodies, companies, legally independent organizational units, or persons or disclosed to them. Recipients of this data can be, for example, payment institutions in the context of payment transactions, service providers commissioned with IT tasks, or providers of services and content integrated into a website. In these cases, we comply with legal requirements and, in particular, conclude appropriate contracts or agreements with the recipients of your data that serve to protect your data.
Data Processing in Third Countries
If we process data in a third country (i.e., outside the European Union (EU) or the European Economic Area (EEA)) or if the processing takes place in the context of using third-party services or the disclosure or transmission of data to other persons, bodies, or companies, this only takes place in accordance with the legal requirements.
Subject to express consent or contractual or legal transmission obligations, we only process the data or have it processed in third countries with a recognized level of data protection, contractual obligation through so-called standard protection clauses of the EU Commission, or in the presence of certifications or binding internal data protection regulations (Art. 44 to 49 GDPR, information page of the EU Commission: EU International Dimension).
Within the framework of the so-called "Data Privacy Framework" (DPF), the EU Commission has also recognized the level of data protection for certain companies from the USA as secure within the scope of the adequacy decision of July 10, 2023. The list of certified companies and further information about the DPF can be found on the website of the US Department of Commerce at https://www.dataprivacyframework.gov/. We inform you within the scope of the privacy information which of the service providers we use are certified under the Data Privacy Framework.
Use of Cookies
Cookies are small text files or other storage tags that store information on end devices and read information from end devices. For example, to store the login status in a user account, the contents of a shopping cart in an e-shop, the content accessed, or functions used in an online offer. Furthermore, cookies can be used for various purposes, such as functionality, security, and convenience of online offers, as well as for creating analyses of visitor flows.
Information on consent: We use cookies in accordance with legal requirements. Therefore, we obtain the prior consent of the users, unless this is not required by law. Consent is not required, in particular, if the storage and reading of information, including cookies, are absolutely necessary to provide the user with a telemedia service (i.e., our online offer) explicitly requested by them. The revocable consent is clearly communicated to users and contains information on the respective cookie use.
Information on legal bases under data protection law: On which data protection legal basis we process the personal data of users using cookies depends on whether we ask users for consent. If users consent, the legal basis for processing your data is the declared consent. Otherwise, the processing of data processed with the help of cookies takes place on the basis of our legitimate interests (e.g., in the operation of our online offer and the improvement of its usability) or, if this occurs within the framework of fulfilling our contractual obligations, if the use of cookies is necessary to fulfill our contractual obligations. We clarify for what purposes the cookies are processed by us within the scope of this privacy policy or within the scope of our consent and processing procedures.
Storage period: Regarding the storage period, the following types of cookies are distinguished:
- Temporary cookies (also: session cookies): Temporary cookies are deleted at the latest after a user has left an online offer and closed their end device (e.g., browser or mobile app).
- Permanent cookies: Permanent cookies remain stored even after the end device is closed. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. Likewise, user data collected with the help of cookies can be used for reach measurement. Unless we explicitly inform users about the type and storage period of cookies (e.g., as part of obtaining consent), users should assume that cookies are permanent and the storage period can be up to two years.
General information on withdrawal and objection (opt-out): Depending on whether processing is based on consent or legal permission, you have the option at any time to withdraw consent given or to object to the processing of your data by cookie technologies (collectively referred to as "opt-out"). You can initially declare your objection via the settings of your browser, e.g., by deactivating the use of cookies (although this may also restrict the functionality of our online offer). An objection to the use of cookies for online marketing purposes can also be declared via a range of services, particularly in the case of tracking, via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/. Furthermore, you can receive further objection notices as part of the information on the service providers and cookies used.
Processing of cookie data on the basis of consent: We use a procedure for cookie consent management, within the framework of which the consent of users to the use of cookies or the processing and providers mentioned in the cookie consent management procedure can be obtained, managed, and withdrawn by users. In doing so, the declaration of consent is stored in order not to have to repeat its request and to be able to prove the consent in accordance with the legal obligation. Storage can take place on the server side and/or in a cookie (so-called opt-in cookie, or with the help of comparable technologies) in order to be able to assign the consent to a user or their device. Subject to individual information on the providers of cookie management services, the following information applies: The duration of the storage of consent can be up to two years. In this process, a pseudonymous user identifier is formed and stored with the time of consent, information on the scope of consent (e.g., which categories of cookies and/or service providers), as well as the browser, system, and end device used.
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Commercial and Business Services
We process data of our contractual and business partners, e.g., customers and interested parties (collectively referred to as "contractual partners") within the framework of contractual and comparable legal relationships as well as related measures and within the framework of communication with contractual partners (or pre-contractual), e.g., to answer inquiries.
We process this data to fulfill our contractual obligations, to safeguard our rights, and for the purpose of the administrative tasks associated with this information as well as for business organization. Within the framework of applicable law, we only pass on data of contractual partners to third parties insofar as this is necessary for the aforementioned purposes or to fulfill legal obligations or if the data subjects have consented (e.g., to involved telecommunications, transport, and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers, or tax authorities). Contractual partners will be informed about other forms of processing, e.g., for marketing purposes, within the scope of this privacy policy.
Customer Account: Contractual partners can create an account within our online offer (e.g., customer or user account, "customer account" for short). If registration of a customer account is required, contractual partners will be informed of this as well as of the information required for registration. Customer accounts are not public and cannot be indexed by search engines.
Payment Service Providers
In the context of contractual and other legal relationships, due to legal obligations or otherwise on the basis of our legitimate interests, we offer data subjects efficient and secure payment options and use other payment service providers in addition to banks and credit institutions for this purpose (collectively "payment service providers").
- PayPal: Payment services and solutions; Provider: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg; Website: https://www.paypal.com/de; Privacy Policy: PayPal Privacy.
Web Analysis, Monitoring, and Optimization
Web analysis (also referred to as "reach measurement") is used to evaluate the visitor flows on our online offer and can include behaviors, interests, or demographic information about visitors, such as age or gender, as pseudonymous values.
- Google Analytics: Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; Website: Google Analytics; Privacy Policy: Google Policies.
Rights of Data Subjects
As a data subject, you have various rights under the GDPR, which arise in particular from Articles 15 to 21 of the GDPR:
- Right to object: You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR.
- Right to withdraw consent: You have the right to withdraw given consent at any time.
- Right of access: You have the right to obtain confirmation as to whether or not personal data concerning you are being processed and to receive access to this data.
- Right to rectification: You have the right to request that data concerning you be completed or that incorrect data be corrected.
- Right to erasure and restriction of processing: You have the right to request that data concerning you be erased immediately or, alternatively, to request restriction of processing.
- Right to data portability: You have the right to receive data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format.
- Complaint to a supervisory authority: You have the right to lodge a complaint with a supervisory authority.
Definitions of Terms
- Personal Data: Any information relating to an identified or identifiable natural person.
- Processing: Any operation or set of operations which is performed on personal data, whether or not by automated means.
- Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
- Profiling: Any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person.